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[Solved] I still have ads despite paying for pass plus.

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aelanxryland_579
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I have the app on Roku. I have signed in and out a few times. Even redownloaded the app. It says I am logged in. Yet I still have ads. What’s the point of paying for plus if I still have ads?
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  • Official comment
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    Michelle (CX)

    Hi all,

    We were experiencing some issues earlier today, which have since been fixed by our engineers. We sincerely apologise for any inconvenience that might have been caused.

    1. If you were logged out of your account and could not log back in, please try logging in once again. Refer to this if you need help logging in.

    2. To continue accessing your favourite videos, watched shows, and Viki Pass benefits, kindly log out and back into your Viki account.

    Otherwise, If you continue to experience issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Cheers,
    Michelle

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  • Avatar
    syaptangco_829

    I have the same problem. I am using Roku and it won't let me disable the ads. It says I have to use the web app, but I can't seem to find the option on my web account. This needs to be fixed.

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  • Avatar
    gerardoalivio_917

    Same problem here, so there is no difference between paying the pass and just dealing with the free app.

     

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  • Avatar
    syaptangco_829

    I figured out to fix it but you would have to cancel your subscription with viki and purchase the subscription through roku. It's really stupid, but that's only fix that seems to work. 

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  • Avatar
    Michelle (CX)
    (Edited )

    Hi all,

    Thank you for contacting Viki Community Support.

    There were some issues with Viki Pass benefits previously but it was quickly resolved. We're truly sorry for the inconvenience caused.

    syaptangco_829 - seems like you managed to re-subscribe via Roku and can see your subscription benefits now so we hope it's all good.

    aelanxryland_579 & gerardoalivio_917- We'll be reaching out to you via a ticket on the Help Center shortly regarding your subscription status. 

    Thank you,
    Michelle

     

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    ramongough_405

    Im paying for viki plus but I’m only receiving standard subscription

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    yonahsichrovsky_884

    same issue

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