Answered

[FIXED] Issue: Viki Pass Cancellation on Android apps

We're aware that some users are facing issues when canceling their Google Play Viki Pass subscription on Android apps. 

Meanwhile please follow the steps below or click here, to cancel directly on the Google Play platform. 

  1. On your Android phone or tablet, open the Google Play Store.
  2. Check if you’re signed in to the correct Google Account that you subscribed with.
  3. Tap Menu > Subscriptions.
  4. Select the subscription you want to cancel.
  5. Tap Cancel subscription.
  6. Follow the instructions.
  7. After your subscription has been successfully canceled, you'll receive a confirmation email from Google

If you are still experiencing difficulties with cancellation, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

Sorry for the inconvenience and thank you for your patience as we work on fixing this!

We will post updates here once the issue is resolved.

 

¡Hola! Sigue los pasos aquí (en el móvil) o aquí (en el navegador web) para cancelar tu suscripción directamente por Google Play.

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Comments

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  • Official comment

    UPDATE, July 13th 2020, 16:15hrs UTC +8:

    Android 6.1.1 has been released with various bug fixes including this Viki Pass cancellation issue.

    Do update your app to the latest version and log back into your account to manage your subscription.

    If you are still having issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

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