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[Solved] Oop! Something went wrong here. Please try loading video later.

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nilla57
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I see you had the same problem last year.  I'm located in American. The fix  that resolved last years issue did not work for me. 

This time it's movies with the problem. 

A couple of days ago there wasn't even a Watch button, no way to play the movie. 

Yesterday the Watch and Following buttons appeared. 

Follow button works fine but the Watch button give the message:

"Oop! Something went wrong here. Please try loading video later".

List of movies:

Cold Eyes

Closer to Heaven.

Confession

L Grand Chef / Le Grand 2 Kimchi War

Go Go 70s

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    Michelle (CX)

    Hi there,

    Thank you for writing in.

    We're sorry to hear that you're currently experiencing these issues. In order for us to understand the problem, can you please share with us the following information?

    1. What device you're currently experiencing issues with?
    2. What is the Operating System of this device or computer?
    3. If the issues are happening on the Web, what browser version are you using?
    4. A screenshot of the issue or any error messages you might see.

    Thank you,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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    nilla57

    Hi,

    Sorry  it took me so long to get back to you.

    My TV, PC and Phone (Android)

    Operating System is Windows 10

    Chrome 

    The error message I get on my TV.

    On my phone and PC I'm do not have a watch button at all, there no option to watch the video. 

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  • Avatar
    Michelle (CX)

    H inilla57,

    Thanks for highlighting this issue to us!

    It seems that these movies have not been released and their pages should indicate 'Coming Soon' instead. That is why you are not able to watch them yet. 

    We apologize for this confusion and our teams will be looking into putting up the missing labels. 

    In the meantime, you may want to follow the channels and/or add them to your Watch List so you may check back when they have premiered.

    Hope this helps!

    Cheers,
    Michelle

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    shilulkr13_459

    I have been watching a korean show called I land everyday on my phone (android) but it's been 5 days I cannot play the video it shows "oh no something went wrong try again later" it also says they are fixing it but there is no change .
    Can you help

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    Michelle (CX)

    Hi shilulkr13_459

    Thanks for writing in to us with your issue.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Best,
    Michelle

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