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[Solved] Rakuten on fire stick

Has the problem for fire stick still hasn’t been completely fixed?? ... it’s gotten a lot better but it still fail to load some titles
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  • Official comment

    Hi there,

    Thank you for your patience!

    We're glad to inform you that the new Viki version 2.6.3 is now available for update on your Fire TV.

    This would help resolve the issues you were previously facing.

    If you continue to experience this issue, please let us know.

    Cheers,
    Michelle

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  • Hi there,

    Could you let us know if you're referring to the 'video failed to load' issue when rewinding/forwarding issue?

    If so, our teams are still looking into it but the fix is scheduled in a future release of the app.

    As there is another post on this, please follow here for updates when the issue is fixed. We will be closing this post.

    Meanwhile, we also suggest watching via your web browser or on any of our other supported apps

    Best,
    Michelle

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  • No actually that has gotten ALOT better, so the engineers are definitely on the right track. The problem I’m having is that when I skip forward or backward the video would continue loading instead of failing. In order to get my original show to load I would have to go to another show and let it begin to play then get out of it and go back to my original show. Then it would load! It’s like the play button would get stuck and won’t load until you change it to something new. Lol I’m sorry i wrote a lot but like i said it’s a lot better then it used to be so this minor problem.

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  • Hi kadesha012_324,

    Thanks for letting us know!

    We have informed the engineers and they are looking into this again.

    This post will be left on-hold in the meantime and we suggest watching on Web Viki.com or on your other devices if this issue occurs too frequently.

    We appreciate your understanding and patience!

    Best,
    Michelle

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