[Closed] Rakuten Viki does not load videos on Firestick, but loads on phone after updating.

• 

  Michelle (CX)

  May 05, 2020 10:35

  Hi there,

  Thanks for writing in!

  We're sorry that you're experiencing issues with Viki on your Fire TV Device.

  To make sure this is not an app problem can you please try the following?

  1. Log out from your account
  2. Uninstall and reinstall the Viki app from your device.
  3. Turn your device off and on again.
  4. Log back in to your Viki account by following the steps here.

  Are you still having the same issues with the Viki app? If so, can you please provide the following information?

  1. The Fire TV device OS (You can see your version of Fire OS by going to Settings > Device > Fire TV and looking at the "Software Version" details)
  2. Your Viki app version (On the app, Left Side Bar > Settings > About Viki)
  3. Which specific movies or episodes are causing this issue? Please give as many details as possible
  4. Is there an error message shown or what do you see when the videos cannot be played?
  5. A screenshot/picture of the error message or issue.

  We look forward to your response!

  Best,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

   

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