Answered

[Solved] Can’t Watch Videos On Rakuten Viki Anymore

Everything was fine with Viki for me this year unlike last year. I had problems with the ads and stuff. The main point is that whenever I click on a video on the website Viki.com, on my iPad web browser (on Safari.) They keep bringing the same thing about me getting the free IOS app. I don’t want the app. So I decided to listen and get the app on my phone and make an account. But it still won’t work. I can’t stream shows from Viki on my web browser. This has never happened to me before. Viki has been very kind to me. But now it’s getting screwed up. By the way this is from a girl in America writing.

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  • Hi there,

    Thanks for writing in to us.

    Mobile Web browser video playback is not supported on Viki. This includes the web browser on your iPad.

    Videos on Mobile Web Players do not provide the same video watching experience and are more likely to cause playback and video loading issues.  

    For the best experience, we suggest using the iOS app. If you are still experiencing issues watching on your app, please let us know more details (along with a screenshot of the issue).

    Hope this clarifies. 

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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