[Closed] Roku App Not Working

Is anyone else experience any problems with their Roku App right now? Mine will come up at the home screen and even show my watch history, but when I try and watch something it just says my show will play after messages from providers. However, the commercial isn't playing, the screen just stays black, and then I can't go back to the home screen without existing all the way out of the App and restating. Anyone else?
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  • Hi there,

    Thanks for writing in!

    I’m sorry that you're experiencing issues with Viki on your Roku TV Device.

    To make sure this is not a channel problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki channel from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki channel? If so, can you please provide the following information?

    1. Which device and model number are you using? (Go to the Roku homepage > Settings > System > About)
    2. The version and build of your Viki Channel (Go to the Roku homepage > Scroll over to the Viki Channel > Press * to see the Version and Build)
    3. Which specific movies or episodes are causing this issue? Please give as many details as possible
    4. Can you name or describe the commercial that caused issues while watching videos?
    5. A screenshot, picture or short video of the error message or issue.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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