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[Closed] Video will not load

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_bts_
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On the sereise My ID is Gangman Beauty, ep 4, 5, 6 and th rest ahead will not start, but have a loading sign on a black screen. Please reply ASAP because I cant wait any longer. I've tried going where the internet is good, wont work, signing out the loging back in, wont work nothing will work at all even when i restart my laptop. 

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    _bts_

    PLEASE HELP!!!!

     

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    Michelle (CX)

    Hello,

    Thank you for writing in to us.

    I'm sorry you're experiencing issues with the video player.

    To make sure this is not a browser issue can you please try the following?

    1. Restart your home internet network. For more details - Helpful steps to troubleshoot video issues
    2. Log out from your account
    3. Clean the cache and cookies on your browser. - How do I clear the cache and cookies on my web browser?
    4. Close the browser and restart it again.
    5. Log back into your Viki account
    6. Try again from another browser

    Are you still experiencing these issues with the video player? If so, can you please provide the following information?

    • Does this issue occur on your other browsers?
    • The browser version and operating system you're using. You can find this here. You’ll get a link with all the information we need. Please share this link with us.

    Thank you so much for your help.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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    fishisteve

    Anyone else keep getting this error?How do I fix?Google chrome up-to-date cache is clean.No VPN,No adblocker. Up graded membership.

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    Darl

    Hi fishisteve,

    Thank you for reaching out to Viki Community Support!

    We apologize for encountering this issue. We understand how important an uninterrupted viewing experience is to all our users.

    This video playback issue is now fixed so you can continue watching your shows on Viki.com! For users on our website, you might need to clear cache & cookies to refresh the page and see the fix. 

    To do so, kindly refer to this article: How do I clear the cache and cookies on my devices?

    For other technical issues, please send details (screenshots included) to our Help Center at watch.viki.com/TechSupport and we will get back to you as soon as possible.

    Thank you,

    Darl

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