Learn mode button is disabled no matter which drama I watch

For some odd reason today I clicked over 5 different dramas, all of which have 100% Korean and 100% English subtitles but all of the videos have "Learn Mode" disabled and I can't click on the toggle.

I've even clicked into dramas I've watched before in the past that I KNOW I watched with Learn Mode on and it's disabled.

 

Can someone look into my account? I am a Viki Standard member.

 

Here's an example:

https://www.viki.com/videos/1122925v-i-am-not-a-robot-episode-1

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  • Hi there,

    Thanks for writing in to us with your Learn Mode issue.

    Could you let us know what device you are using (+app version) and seeing this problem?

    If you are using a web browser, please also clear your cache/cookies first before trying again.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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