[Closed] Learn mode button is disabled no matter which drama I watch

For some odd reason today I clicked over 5 different dramas, all of which have 100% Korean and 100% English subtitles but all of the videos have "Learn Mode" disabled and I can't click on the toggle.

I've even clicked into dramas I've watched before in the past that I KNOW I watched with Learn Mode on and it's disabled.


Can someone look into my account? I am a Viki Standard member.


Here's an example:



  • Hi there,

    Thanks for writing in to us with your Learn Mode issue.

    Could you let us know what device you are using (+app version) and seeing this problem?

    If you are using a web browser, please also clear your cache/cookies first before trying again.


    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • I have the same problem! I am using a chrome (Its updated) on my laptop (Windows 11).

    Please assist, (Yes I have tried clearing cache/cookies)

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  • Hi rahafwajid_772,

    Thanks for contacting Viki Community Support! 

    We're sorry to hear about your issue with the Learn Mode feature. We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,

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