[Closed] Buffering/Lagging

I have a Viki pass plus, and I'm watching on the website. Every show I'm watching are buffering/lagging way too much. Even when i submit video issues, it doesn't work and the issues continue. I also tried to reduce the quality of HD, but it still doesn't reduce the buffering. Please help me watch shows without the lagging!!

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  • Hi there,

    Thank you for writing in to us.

    I'm sorry you're experiencing issues with the HTML5 video player.

    To make sure this is not a browser issue can you please try the following?

    1. Restart your home internet network. For more details - Helpful steps to troubleshoot video issues
    2. Log out from your account
    3. Clean the cache and cookies on your browser. - How do I clear the cache and cookies on my web browser?
    4. Close the browser and restart it again.
    5. Log back into your Viki account
    6. Try again from another browser

    Are you still experiencing these issues with the video player? If so, please send details of your issue to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    • Does this occur while you watch on your other web browsers?
    • Are you using a VPN or proxy?
    • Browser version and operating system. Click here to see all related information — please copy and share your browser's unique URL on that page with us.

    Thank you so much for your help.

    Best,
    Michelle

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