ads freeze

After an ad plays, the screen freezes and i cant watch any episode of "I'll go to you when the weather is nice". I've haven't tried other shows, they might be like that too. It's been like this since yesterday, help pliz:( 

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  • Hello,

    Thank you so much for writing in! I'm sorry that you're experiencing these issues with ads on Viki.com

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clean the cache and cookies on your browser. How do I clear the cache and cookies on my web browser?
    3. Close the browser and restart it again.
    4. Log back into your Viki account
    5. Try again from another browser

    If you're still facing issues thereafter, we would like to request more information about this issue so we can pass this to our team:

    1. The browser version and operating system you're using. You can find this here. You’ll get a link with all the information we need. Please share this link with us.
    2. Can you name or describe the ad that caused issues while watching videos on Viki?
    3. A screenshot of the ad or ads that are causing this issue. Please let us know if it's multiple ads and what episode you were watching when it happened.

    We look forward to your response and thank you so much for taking the time to answer our questions.

    Cheers,
    Michelle

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