[Closed] Video failed to load

Hi, There are a lot of shows that I get the error of “video failed to load”. I am having problem with my fire tv. The thing though is I did not have this problem initially. I was able to finish the whole series of Legend of the Blue Sea but now I can’t play one episode of it. Why is this the case? Please let me know how to solve this.


  • Official comment

    Hi all,

    Our teams are aware of the rewinding/forwarding issue on the new Fire TV version and we apologize for the inconvenience caused. 

    As there is another post on this, please follow here for updates when the issue is fixed. We will be closing this thread.

    Meanwhile, we suggest watching via your web browser or on any of our other supported apps


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  • I'm having the same problem.  

    I have no problem watching anything on my laptop but I keep getting this annoying message every time I want to rewind or fast forward on my LG TV.  No matter which show I watch, it keeps giving me grief.

    Please fix this asap because I really love VIKI but right now, the annoyance is outweighing the enjoyment.

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  • I am having the same problem. Please fix!!!

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  • Here's another person with this same problem. It is becoming impossible to rewind anything (which I'm imagining many people need to do on occasion). SO frustrating! I love VIKI but this is such a time waster and so annoying. 

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