[Closed] Summary is frozen and firestick doesn't change back to the drama

• 

  Michelle (CX)

  May 08, 2020 10:16

  Hello,

  Thanks for writing in!

  I’m sorry that you're experiencing issues with Viki on your Fire TV Device.

  To make sure this is not an app problem can you please try the following:

  1. Log out from your account
  2. Uninstall and reinstall the Viki app from your device.
  3. Turn your device off and on again.
  4. Log back in to your Viki account by following the steps here.

  Are you still having the same issues with the Viki app? If so, can you please provide the following information?

  1. The Firestick device OS (You can see your version of Fire OS by going to Settings > Device > Fire TV and looking at the "Software Version" details)
  2. Your Viki app version (On the app, Left Side Bar > Settings > About Viki)
  3. Which specific movies or episodes are causing this issue? Please give as many details as possible
  4. A screenshot, picture of the page that is frozen.

  We look forward to your response.

  Best,
  Michelle
  
  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

  0

  Comment actions Permalink

Post is closed for comments.