[Closed] Cannot login via iOS app

Keeps getting login error even with the correct password. I can login to the web site just fine.
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  • Hi there,

    Thank you for writing in to us.

    I'm sorry that you're experiencing this issue on the Viki app.

    Could you first please try the following:

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Try to log back in to Viki

    If this does not help resolve the issue, could you please provide me with the following helpful information:

    1. How are you trying to log in via (Facebook/Google/Rakuten/Apple or Email+Password) ?
    2. Have you tried to reset your password?
    3. What version of the Viki app are you using? You can find it on the app settings.
    4. What's your device and Operating System?
    5. Screenshot of the issue or the error message you see.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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