Answered

Session Expired! Can’t log in

I was watching it just fine yesterday and now I’m getting the message for session expired! No amount of closing the app and reopening on tv fixes it
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  • Official comment

    Hi latina0605_512,

    Thank you for writing in to Viki Community Support.

    I’m sorry that you're experiencing issues with Viki on your Connected TV Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account  by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

     

    1. What is the version of the Viki app are you using? You can find this information in the app settings.
    2. An exact description of the issue you're experiencing.
    3. Which device and model number are you using?
    4. Your current location /region.
    5. Which specific movies or episodes are causing this issue? Please give as many details as possible
    6. A screenshot, picture or short video of the error message or issue.

    I'll look forward to your response.

    Thanks,

    Lyn
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Can't watch vikki on tv. It says session expired and cannot fix it. please help.

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  • Hi both,

    Thank you for writing in.

    We're sorry to hear that you were experiencing login issues. If you are still having problems, can you please share with us the following information?

    1. What device you're currently experiencing issues with? Fire TV? Roku?
    2. What is the app version that you are using?
    3. A screenshot of the issue or any error messages you might see.

    Thank you,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Firestick

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  • It just says no internet connection, Was working fine until yesterday

     

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  • Rakatun Vki

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