[Solved] Arsenal Roku bitrate issue

Arsenal Military Academy gives -5 no valid bitrates error on Roku.  I've restarted Roku and reinstalled the app.  All other shows play with no issues.

Roku: Model 4620RW - Roku Premier

Software version: 9.2.0 Build 4807-29



  • Official comment

    Hi both,

    Thank you for your patience while our team was looking into this issue.

    As we've made some updates to the video playback, please take the following steps to perform a system restart and try watching on the Viki Channel again.

    1. Go to your Roku Settings > System > System restart
    2. Open the Viki Channel and login again

    Hope this helps and do let us know if the issue still persists after you have done the above.


    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Hi there,

    We're sorry that you're experiencing this issue on Roku. Our team is aware of it and is working on fixing it.

    I'll be leaving this ticket on-hold and will let you know once there are any updates.

    In the meantime, we suggest watching this title on web Viki.com or on any other Viki apps. 


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  • Also still getting this Bitrate Error message

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