Answered

[Closed] Can’t watch video via tv on Rakuten VIKI with VIKI Pass subscription

I paid for the $9.99 VIKI pass to watch Little Forest via my television on Rakuten VIKI, however every time I click to watch the show, it continues to say I need a VIKI pass. Please fix ASAP. Thanks.
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  • Hello,

    Thank you for writing in to us!

    We looked up your email address and it appears that you're getting Viki Pass benefits whenever you are logged in with this email address.

    If you still can't see subscription benefits, we recommend taking the following steps:

    1. Log out from your Viki account
    2. Log back in to Viki with your account fullenwilder05_875 by following the steps here.

    If that doesn't fix the problem, please let us know. Be sure to send me full-monitor screenshots of any of the issues you see.

    Thank you,
    Michelle

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