[Closed] Video startup error

• 

  Michelle (CX)

  March 02, 2020 06:51

  Hello,

  Thanks for writing to us! I'm sorry you're experiencing these problems on Viki.com.

  To make sure this is not a browser issue can you please try the following?

  1. Log out from your account
  2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
  3. Close your current window, then launch a new window
  4. Log in to your Viki account
  5. Try again from another browser

  Are you still experiencing these issues? If so, could you please share with me the following information?

  • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
  • What are the specific video titles + episodes that have this issue?
  • Is there an error message shown?
  • A screenshot or screencast of the error message or issue

  We look forward to your reply.

  Best,
  Michelle

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