[Closed] Empty Segments

I was wondering what is happening because when I try to help subtitle, all the segments are empty even though it doesn't say 0% for subtitles on the main page of the show. Thank you. 

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  • Hi jocelyn51718,

    We'll be writing to you shortly via email to get more details about this issue. Please help to respond there as well and we'll assist to look into it. 

    Thank you,
    Michelle

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