[Closed] Could not watch any show of viki at my smart tv

• 

  Michelle (CX)

  February 12, 2020 08:14

  Hello,

  Thanks for writing in.

  I’m sorry that you're experiencing issues with Viki on your TV Device.

  To make sure this is not an app problem can you please try the following?

  1. Log out from your account
  2. Uninstall and reinstall the Viki app from your device.
  3. Turn your device off and on again.
  4. Log back in to your Viki account by following the steps here.

  Are you still having the same issues with the Viki app? If so, can you please provide the following information?

  1. What is the version of the Viki app are you using? You can find this information in the app settings.
  2. Which TV device and model number are you using?
  3. What are some examples video titles + episode numbers?
  4. A screenshot, picture or short video of the error message or issue.

  We look forward to your response.

  Best,
  Michelle

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