[Closed] Doctor Prisoner learn mode subtitles delayed

The Korean and English subtitles for Doctor Prisoner aren't synced with the Korean subtitles being a bit behind 


Is this a problem on my end I can fix? If not please could you fix this thank you 



  • Hi there,

    Thanks for writing in to us.

    We're sorry to hear that you're currently experiencing these issues. In order for us to understand the problem, can you please share with us the following information?

    1. Are you using Learn Mode?
    2. What device you're currently experiencing issues with?
    3. What is the Operating System of this device or computer?
    4. If the issues are happening on the Web, what browser version are you using?

    We look forward to hearing back from you soon!

    Thank you,


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  • Hi Michelle, 

    1. Yes I am using Learn Mode

    2. I'm using a Macbook 

    3. It's a macbook using macOS Catalina 

    4. I'm experiencing this problem on both Chrome and Safari 

    Thank you!

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  • Hi kielcha96,

    Thanks for providing those information!

    The learn mode out of sync is a known issue but we are unable to provide an estimated date for fix as there are other issues that the team is currently prioritizing. Rest assured that this remains an important issue we will address in the future.

    We appreciate your understanding in this matter and please let us know if there is anything else we can help you with.


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