Answered

[Solved] Error Processing Payment

Trying to update my subscription, but every time I press submit after entering all my card info, it immediately says "Error processing payment, try again later."

 

please help. I just wanna give them my money so I can binge watch kdramas

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Comments

7 comments
  • Official comment

    Hi everyone!

    We're sorry for the inconvenience caused but I'm glad to say that this issue is now fixed!

    Please feel free to start your subscription again :)

    If the issue still persists, do also let us know.

    Cheers,
    Michelle‍

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  • Same problem here

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  • I've been having the same problem as well. I've been trying for two days

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  • I have the same problem as well, I went to the Help Center, clicked on Contact Us and submitted a request, waiting for a reply

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  • Received this email

     

    Thanks for reaching out! We're currently experiencing high demand for support, resulting in an increase in waiting times.

    Our working hours are Monday to Friday from 9:00 am to 6:00 pm Singapore time. You can find most of the questions you're looking for here: support.viki.com

    If you still need help, we'll get back to you as soon as we can!

    Singapore is 14 hours ahead of the Central Standard Time

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  • Hi everyone!

    We're sorry that you're experiencing this issue while trying to subscribe. Our team is aware of it and is working on fixing it quickly.

    We'll be leaving this ticket on-hold while we wait for a response from our team and will provide you with an update when possible.

    Hope this helps for now. 

    Best,
    Michelle‍

     

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  • Same issue just now

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