[Solved] Trouble loading video

Did anyone having the same issue watching movies/dramas on Android TV and keep getting this error message "The video failed to load" recently?

Currently I'm having some issue with watching new drama like "Dr. Romantic 2" or "Love with flaws". Any "old" drama videos loaded ok but not the new one.

The same dramas played fine on browser on my computer.

Can someone help please?

Thanks!

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  • Additional information:

    I've tried uninstall and then reinstall the app on the XiaoMi MiBox4 several times and still the video failed to load and it's only happening for newer videos.

    Is the video format for newer dramas changed recently that prevented the Android TV from playing?

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  • I have had numerous video loading problems, in fact, I am still unable to watch some videos because they are not loading, by the way, I watch VIKI via my desktop computer.  I sent several HELP emails to VIKI about this problem in the last several months but VIKI NEVER REPLIED to me.  I am disappointed because we pay to use VIKI website but receive zero help when we need it.

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  • Hi his_devices_vk_755,

    I'm also sorry that you're experiencing this issue on Android TV. Our team is aware of it and is working on fixing it.

    I'll be leaving this on-hold while we wait for a response from our team and will provide you with an update when possible.

    In the meantime, we suggest using Chromecast or your other devices (eg. laptop/mobile/tablet) to watch Viki.

    Best,
    Michelle

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  • Hi twruoff2_118,

    We're sorry you're still experiencing issues watching on Viki.

    To better understand your issue, we'll be reaching out to you via email on the Help Center shortly.

    Thank you,
    Michelle

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  • Hi Michelle,

    Any update on this issues?

    It seems that the Viki App is not working correctly on Android 9. Not only were newer videos failed to load, I'm also having trouble with those that's loading but having issues with buffering making the video stutters and unwatchable.

    In any case, please post here with the updated status as soon as the issue is resolved.

    Thanks.

     

    ps. YouTube is working fine on Android 9. So it looks like Viki App is the culprit.

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  • I watch my dramas by casting them from my desktop computer to my TV using Google Chromecast but the videos are buffering so much that they freeze, I then have to turn off the show and start over, this is very annoying and unfair since we have to pay VIKI to watch the dramas.  I hope this issue can be resolved soon.

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  • This issue seems to be resolved now.

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  • Hi his_devices_vk_755,

    Great! Thanks for letting us know that this issue is fixed for you.

    Cheers,
    Michelle

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