[Closed] Support Ticket from 10/30/2019 ignored

I just noticed that it took months before Viki even read my ticket from 10/30/2019 reporting vulgar timed comments from a particular user. Why would Viki allow my ticket to be ignored until 1/3/2020? It doesn't make sense unless they condone users to make combative expletive comments to others.


1 comment
  • Official comment

    Hello Anne,

    Thank you for writing. This is a message we've also shared with you over email: We've been receiving an abnormally high volume of help requests, which has caused delays in our response time. The reported user's Timed Comments were actually taken care of much earlier; we got to your ticket later. 

    Rest assured that Viki honours our Terms of Use and Viki Community Guidelines. Thank you again for your patience and efforts to keep Viki a welcoming and safe community for all.

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