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[Closed] Roku subtitles not working on any channels

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jkrimpelbein_928
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I recently purchased a new roku, because my other one is crap, and kept rebooting over and over and over again! Now the new one won't play subtitles! I have already checked always on in the SETTINGS/CAPTIONS section, but it still isn't working. These systems aren't that cheap, so it shouldn't keep screwing up, especially when I literally just bought the roku about a month or so ago , so it's basically brand new! What the heck am I doing wrong here????
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    Michelle (CX)

    Hi there,

    Thanks for writing in.

    I’m sorry that you're experiencing subtitle issues with Viki on your Roku Device.

    To make sure this is not a channel problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki channel from your device.
    3. Turn your device off and on again.
    4. Check your subtitle settings on your Roku device (refer to this for a guide)
    5. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki channel? If so, can you please provide the following information?

    1. Which device and model number are you using? (Go to the Roku homepage > Settings > System > About)
    2. The version and build of your Viki Channel (Go to the Roku homepage > Scroll over to the Viki Channel > Press * to see the Version and Build)
    3. Some examples of the titles+episodes that have this issue? (Eg. Hotel Del Luna ep 2)

    I'll look forward to your response.

    Best,
    Michelle

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