[Closed] Having problem accssesing the programs I'm watching .The title of the drama appear but not drama. The page tells me "This page is no working.What is going on or what is going to happen?

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  Joshua G

  December 18, 2019 06:34

  Hello there,

  Thank you for writing in to Viki Community Support.

  I'm sorry you're experiencing issues with the HTML5 video player.

  To make sure this is not a browser issue can you please try the following?

  1. Restart your home internet network. For more details - Helpful steps to troubleshoot video issues
  2. Log out from your account
  3. Clean the cache and cookies on your browser. - How do I clear the cache and cookies on my web browser?
  4. Close the browser and restart it again.
  5. Log back into your Viki account
  6. Try again from another browser

  Are you still experiencing these issues with the video player? If so, can you please provide the following information?

  • Go to any affected video > video player settings > click 'Report Video Issues' and submit a report. This will allow us to obtain some information on the backend to debug the issue.
    
    
  • Are you using a VPN or proxy?

  Thank you so much for your help. I'll look forward to your reply.

  Best,
  Joshua

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  eternalcandle_102

  December 21, 2019 01:53

  I was able to finally access Viki yesterday while using Google as my homepage.  Today nothing. I can get to the site now but nothing will play and I will constantly get site problems popping up.

  Firefox sometimes works better, but I have trouble signing in. Facebook and Rakuten ID won't work. I mostly have luck with my Google log in.

   

  I have tried everything you've posted; but still have the most problems with Google as my internet connection.

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  hollynolting_404

  January 13, 2020 19:52

  As this always happens, where do we go from here?

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  Michelle (CX)

  January 16, 2020 08:04

  Hello everyone,

  In order for us to better understand the issue, please do let us know more details:

  • What is the show title + episode with the issue?
  • Are you using a VPN or proxy?
  • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
  • A screenshot of the error message or issue

  Thank you so much for your help. We look forward to your reply.

  Best,
  Michelle

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