[Closed] for the third time fire tv’s viki stopped working

i am really getting tired of it. I already changed the fire tv, but one more time the dorama is forever loading and not playing. I already did everything the support told me to do, I already restarted everything, and nothing changes! what can you do about it?
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  • Hello gisele2br_349,

    Thanks for writing in!

    I’m sorry that you're experiencing issues with Viki on your Fire TV Device.

    Can you please provide the following information?

    1. The Fire TV device version (Refer to this page for a reference list)
    2. The device OS (You can see your version of Fire OS by going to Settings > Device > Fire TV and looking at the "Software Version" details)
    3. Your Viki app version (On the app, Left Side Bar > Settings > About Viki)
    4. Which specific movies or episodes are causing this issue? Please give as many details as possible
    5. A screenshot, picture or short video of the error message or issue.

    I'll look forward to your response!

    Cheers,
    Michelle

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  • how can i send the short video?? (it’s just a black screen with a blue circle turning (loading)
    I updated fire tv stick and it did not work too. it is still loading forever, and the internet wifi is not the problem
    viki version 2.3.6

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  • Hello gisele2br_349,

    Please let us know what is the show title + episode number(s) with this issue.

    Thank you,
    Michelle

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  • all episodes of every single dorama or movie

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  • Hi gisele2br_349,

    As this could be a connection issue, could you try to take the following actions to see if it helps:

    • reset your internet router and try loading the videos again
    • try pairing your Fire TV to another connection (eg. your mobile data hotspot) and see if the same issue persist

    If you're seeing a 'Video failed to load' error while watching a video, Kaltura (video platform company) might have issues that result in shows being unable to load. We're unable to take any further action on this unless fixed by Kaltura.

    Hope this helps!

    Best,
    Michelle

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