[Closed] VikiPlus Shows not loading

I recently upgraded to VikiPlus but when I click on  VikiPlus shows they will not load. just keeps buffering. Meanwhile the Standard Viki Pass shows seems to be working just fine. Why is this? How can I fix?

Trying basic troubleshooting steps to no avail

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  • Hi there,

    Thanks for writing to us! I'm sorry you're experiencing these problems on Viki.com.

    If you haven't already, please try the following first to make sure it's not a browser issue:

    1. Log out from your account
    2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
    4. Log in to your Viki account
    5. Try again from another browser (eg. Chrome/Firefox/Edge/Safari)

    Are you still experiencing these issues? If so, could you please share with me the following information?

    • Does this issue occur on all your browsers? 
    • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.

    I look forward to your reply.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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