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[Solved] Site is not recognizing my subscription

Could some one help me with this? I am unable to watch the episodes at the moment. Thanks. (I have tried empty browser cache). 

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  • Hello there,

    Thank you for contacting Viki Community Support.

    Our engineers were doing maintenance on our servers which would have caused some issues with Viki Pass benefits. We're truly sorry for the inconvenience caused.

    The maintenance will be, or would have been completed 30 minutes after the time you wrote in. Please try log out and back into your account then to see your benefits.

    If that doesn't fix the problem after, please let me know and I'll be glad to help.

    Thank you,
    Joshua

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  • Hi Joshua, I have tried emptying browser cache and logged out and logged back in. The issue still persist. 

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  • I just resubscribed and I'm having the same problems. I tried logging in on my phone and now my computer and both are saying the same thing. I checked my bank account and I have been charged to renew.

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  • Hey there mt269 and goldenageofally_444,

    I'm so sorry that the issue still persists! I've done a reset of your account, could you please log in and try again?

    Please let me know how it goes.

    Cheers,
    Joshua

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  • Everything is working on my end! Thank you very much! I really appreciate it! Have a great day!

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  • Thank you so much for your help Joshua. It is working now. 

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