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[Closed] Nvidea Shield Pro playback issues.

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scottiesew_398
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Nvidea Shield Pro gets the "Cannot load video" Error on certain shows.  I can watch the shows on my Android device or laptop and cast to the Shield without issue.  I've cleared cache and data.  Uninstalled and re-installed the application on the device and the issue persists.  Running Man episodes 477 - 470 have all experienced this issue and all of Extra-Ordinary you have the issue as well.  Again, I can stream from my pc or phone to the shield and they will play without issue.

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    Michelle (CX)
    (Edited )

    Hey there!

    I'm so sorry to read this! If you are still unable to access these shows, can you please provide the following information?

    1. Which specific model number of the Nvidia Shield Pro are you using?
    2. What is your Android OS version?
    3. Does the error occur mid-way while watching or before the video even plays?
    4. A screenshot, picture or short video of the error message or issue.

    We look forward to your response.

    Best,
    Michelle

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