Can't turn on learn mode.

I just watched a show with learn mode on, and now nothing, including that show I just finished, will work with learn mode in Chinese.  Even using the shows listed as having full compatability with learn mode don't work.  the toggle shows up as greyed out and unavailable.  Sometimes it works for Korean, but I'm trying to use Chinese!

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  • Hi there,

    Thank you for writing in.

    We're sorry to hear that you're currently experiencing these issues. In order for us to understand the problem, can you please share with us the following information?

    1. What device you're currently experiencing issues with?
    2. What is the Operating System of this device or computer?
    3. If the issues are happening on the Web, what browser version are you using?
    4. What are the titles+episodes with this issue?
    5. A screenshot of the issue or any error messages you might see.

    We look forward to hearing back from you soon.


    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

     

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  • Hello,

    I seem to be having the same problem.

    1. I am currently using a Chromebook

    2. What? -_-

    3. I am using chrome

    4. All of them

    5. -_-

     

    Thank you,

    Sawyer

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  • Hello Sawyer,

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
    4. Log in to your Viki account

    Are you still experiencing these issues? If so, could you please share with us the following information?

    • Detailed information about your browser version and operating system. Click here  — you will get a link with all the information we need. Please share this link with us.
    • Some example shows + episodes with the issue so we may try to replicate it
    • A screenshot/photo of the video page with the grey-ed out learn mode toggle

    We look forward to your reply.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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  • Hello,

    I have also been frustrated that Learn Mode seems to not be available in most Mandarin shows, even though they have 100% English subtitles. (the Learn Mode switch is generally greyed-out in everything I've been watching) I saw another help center post where the answerer gave a link to a list of Mandarin shows that are supposed to have Learn Mode available: 

    https://www.viki.com/collections/316981l-learn-the-basics-chinese

    I tried a couple of the shows on this list today, and Learn Mode does indeed work there, at least on episode 1!

    However, I still would like to add my voice here, to say that more extensive implementation of Learn Mode for Mandarin shows with 100% English subtitles would be really, really appreciated.

    Just in case it is thought to be some technical difficulty still... FYI I'm using the latest version of Mac OS, and I have tried Chrome, Safari, and Firefox browsers, cleared the cache, did all of the above.

    Thanks!

    Clem

     

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  • I figured out a workaround. As long as the show has plenty of mandarin, if I open it in an incognito browser and start learn mode there I can then open it in a normal tab and it works fine.

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  • What browser+operating system are you using? I just tried incognito mode with Chrome on Mac OS and it still doesn't seem to work.

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