[Closed] Error 404

It says Error 404 URL not found when I try to help subtitle for a drama. If anyone knows why or have had that happen to you, please let me know. Thank you so much.

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  • I have the same problem…

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  • Hello there everyone,

    Thanks for writing to us! I'm sorry you're experiencing these problems with the subber tool on Viki.com.

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
    4. Log in to your Viki account
    5. Try again from another browser

    Are you still experiencing these issues? If so, could you please share with me the following information?

    • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
    • A screenshot or screencast of the error message or issue
    • The specific drama and episode this is occurring on

    I look forward to your reply!

    Best,
    Joshua

     

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  • I also had this problem and wrote about it on VIKI discussions. Someone suggested adding https:// to the URL. It worked for me. I hope it works for you!

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