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[Closed] please fix my viki pass

My viki pass is showing commercials all of a sudden, and my pass is good until dec. 21 2019.  Sincerely cindy whitson

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  • Hello,

    Thank you for writing in to us.

    I looked up your account cindybunnwhitson_18, and it appears that you're getting Viki Pass benefits whenever you are logged in with this email address.

    If you still can't see subscription benefits, I recommend taking the following steps:

    1. Log out from your Viki account
    2. Log back in to Viki with cindybunnwhitson_18

    If that doesn't fix the problem, please let us know and we'll be glad to help. Be sure to send me full-monitor screenshots of any of the issues you see so I can further escalate it to our engineers.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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