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[Closed] Viki English subtitles not working on my Amazon Firestick

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roselo604_388
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It says they are on but it’s not working but it works on my iPhone App? Why is that so?? Can anyone help? It was working just a moment ago... so frustrating...😫
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    Michelle (CX)

    Hi there,

    Thank you for writing in.

    We're sorry to hear that you're currently experiencing these issues. In order for us to understand the problem, can you please share with us the following information?

    1. What device you're currently experiencing issues with? With the iPhone app or Amazon Firestick?
    2. What is the Operating System of this device?
    3. Which specific movies or episodes are causing this issue? (Eg. My Secret Romance, Ep 5)
    4. A screenshot of the issue or any error messages you might see.

    We look forward to hearing back from you soon!

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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