[Closed] Out of sync subtitles for Learn Mode

These are the shows that have out of sync subtitles for learn mode (when you use learn mode, the Korean subtitles are slower than the English ones):

Kill Me Heal Me

My Strange Hero

My Love from the star

The Undateables

The subtitles are already there, but I can't use them because the Learn mode is out of sync.  Many of them are NEWLY out of sync, over the past few months.  

Please consider putting them back in sync.

Thank you

2

Comments

10 comments
  • Official comment

    Hi there,

    Thanks for writing back to us.

    We unable to provide an estimated date for the Learn Mode sync fix as there are other issues that the team is currently prioritizing. Rest assured that this remains an important issue we will address in the future.

    We appreciate your understanding in this matter and please let us know if there is anything else we can help you with in the meantime.

    Best,
    Michelle

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  • Also,

    Learn mode for "I am not a robot" has been newly out of sync, in the same style as the above titles.  All of them continue to be out sync.

     

    Thank you!

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  • Also, the learn mode for "She was pretty" also has the same out of sync problem in Learn Mode, same as the above series, all of which continue to have out of sync learn mode.

     

    Thank you,

     

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  • Also, every time I submit a help ticket for these issues, they say the issue is "resolved", even though nothing was fixed, so I decided to write on this forum to see if anything will be done.

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  • Hi there,

    Our teams are aware of the Learn Mode subtitle sync issue but they will need more time to work on fixing it.

    We're sorry for the inconvenience caused in the meantime and we greatly appreciate your patience.

    Hope this helps for now. 

    Best, 
    Michelle

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  • So, just to summarize, these are the learn mode series that are still out of sync, and have been out of sync for months.  I had previously made tickets for this problem for these series, but I was told they were "resolved", when they were not fixed at all:   I don't understand why they are said to be "resolved", when it is still broken

    Kill Me Heal Me

    My Strange Hero

    My Love from the star

    The Undateables

    She was Pretty

    I am not a robot

     

     

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  • Hi smilytony_615,

    Our teams are aware that Learn Mode subtitle sync issue is still not fixed and your ticket is still set 'on-hold' until there is a solution for this.

    We appreciate your understanding and patience in the meantime.

    Thank you, 
    Michelle

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  • Also, 

     

    Love with Flaws has the same issue.

    I raised this issue last year. It didn't get fixed.  Will it be fixed this year?

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  • Hyde, Jerkyll, Me also has same problem.


    It feels like every new Kdrama added has the same problem, and a bunch of the old ones also getting this problem as well.  It feels like all the dramas will get this problem, without any fix planned

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  • Same problem for I am Robot. If this is not fixed within a week I am unsubscribing.

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