[Closed] Viki pass plus not working since bad storm

kimikokajikawa_347

November 03, 2019 17:02

I paid for Viki pass plus last month for a year, but now I get all the commercials like before. Please help.

1 comment

Michelle (CX)
November 04, 2019 06:24
Hello,

Thank you for contacting Viki Community Support.

I looked up your email address and it appears that you're getting Viki Pass benefits whenever you are logged in with this email address.

If you still can't see subscription benefits, I recommend taking the following steps:
1. Log out from your Viki account
2. Log back in to Viki with this account
If that doesn't fix the problem, please let me know and I'll be glad to help. Be sure to send me full-monitor screenshots of any of the issues you see so I can further escalate it to our engineers.

Thank you,
Michelle

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