[Closed] Dubbing

• 

  Michelle (CX)

  October 17, 2019 08:41

  Hi there,

  Thanks for writing to us! I'm sorry you're experiencing these problems on Viki.com.

  To make sure this is not a browser issue can you please try the following?

  1. Log out from your account
  2. Clean the cache and cookies on your browser. How do I clear the cache and cookies on my web browser?
  3. Close the browser and restart it again.
  4. Log back into your Viki account
  5. Try again from another browser

  Are you still experiencing these issues? If so, can you please provide the following information?

  • More information about your issue
  • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
  • The browser version and operating system you're using. You can find this here. You’ll get a link with all the information we need. Please share this link with us.
  • A screenshot or screencast of the error message or issue.

  Best,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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