[Solved] How do I stop ads when I have paid for my yearly Viki Pass Standard?

• Official comment

  

  Michelle

  October 02, 2019 08:37

  Hi all,
  
  We were experiencing some issues earlier today, which have since been fixed by our engineers. We sincerely apologise for any inconvenience that might have been caused.
  
  

  1. To continue accessing your favourite videos, watch history and Viki Pass benefits (if subscribed), kindly log back into your Viki account.
     
     
  2. If you were trying to reset your password, please try again with this link: https://www.viki.com/forgot_password
     
     
  3. If you do not see subtitles, please do check that your subtitle display is turned on.​ For more information on how to do so, please click here: https://support.viki.com/hc/en-us/articles/203317604-How-do-I-turn-subtitles-on-off. If you are unable to turn off your subtitles, please ensure that Learn Mode is turned off. 

  Otherwise, do feel free to write back and let us know if the issue still persists for you.
  
  Thank you,
  Michelle

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• 

  jwanderson25_421

  October 01, 2019 22:48

  I'm having this problem too. The problem just started today. Is there some change of policy? I paid to get rid of ads.

  0

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