[On-hold] The media playback was aborted due to a corruption problem or because the media used features your browser did not support.

i have done everything i can think of, but it keeps happeneing. it just started this mornin.

 

please help!!!

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Comments

52 comments
  • Hi everyone,

    To provide an update - our team would need a little more time to look into this issue. We apologise for the inconvenience caused and we greatly appreciate your patience during this period.

    In the meantime, we suggest watching on your other mobile and/or tv apps. Alternatively, you may also try to adjust your playback settings to see if it temporarily helps.

    Thank you!
    The Viki Team

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  • I cant watch Viki on any of my browsers, which makes me sad. I have tried everything. Nothing works. Please fix this, Viki. I don't want to watch because I get so mad that I have to keep going into my task bar and ending my browser every 5 min. I started watching a Netflix Kdrama so that I can watch it all the way to the end. I miss Viki.

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  • Hi everyone,

    Our teams are aware of this issue but they will need more time to work on fixing it.

    We're sorry for the inconvenience caused in the meantime and we greatly appreciate your patience.

    Hope this helps for now. 

    Best, 
    Joshua

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  • I'm getting this issue also- not sure what day it started but it's getting very frustrating. Sometimes video will only play for 30 seconds. Playback is sometimes aborted even when the video is paused.

    I'm now getting a new error- when I try to refresh the page I sometimes get a "secure connection cannot be established" with both Firefox and Microsoft Edge.

    Trying to watch The Great Doctor. I've even gone so far as to reinstall my network drivers.....nothing I've tried works. (restarting browser, laptop, router, signing out, updated graphics driver, disabled anitvirus browser protection, disabled addons etc)

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  • This issue is now a chronic problem, and we just aren't getting what we have paid for. I have attempted your suggested "fix", but it has not helped at all. Whatever it takes to resolve this issue, I hope you can get it done soon. I'm not sure you are completely aware of the bad feelings we (your customers) are getting about this, and how it affects our interest in continuing to do business with Viki. 

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  • I have just cancelled my subscription. Viki has no interest whatsoever in fixing anything. Login issueszs, playback issues, high price (even more if you want to watch plus). My watch list of Korean series on Netflix is bigger, so why pay so much for a service that spits on your face when there is a bug?

    Wont miss it. Hope you go bankrupt. It will NOT have been because of others, viki dug its own grave.

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  • viki.... obviously, this issue is global and wide-spread.   As a sign of good customer service, have you thought about crediting everyone account by 1 month?  Tired of hearing that you are working on it when its been going on for many month according to this feed.

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  • I have tried all recommended solutions to no avail.... We should get a Reimbursement for the month of November VIKI!  I cant watch ANYTHING for more than a few minutes.... So frustrating!  I'm sure you're working on resolving this problem.  

     

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  • Same issue and the fix does not work. Please please.

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  • I was having this problem for the last few weeks. 3-4 times an episode I would get this error but I think I have found a way to fix it. I went into the option in my browser to clear browsing data and cleared everything (the cache, the cookies, etc.) and tonight I was able to watch 5 episodes without getting the error at all. Hopefully this can work for other people too.

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  • I am also having this problem since last month with Firefox, Chrome and Edge browsers. Has his issue been resolved yet or do i need to have an individual ticket created for me as well?

    This error now happens with EVERY show i try to watch.  I prefer to have this running on one of my PC screens rather than through my ipad or android apps. Please help!

    Changing the video settings does not help.  Still get the same error.

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  • i am having the same issue and it is getting worse not better and switching playback from high to medium to low does not make any difference.  please fix soon!!!

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  • I have same issue.  Seems to be older shows.  Changing the settings to low & med does no good.  I have been paying for a viki pass plus subscription for quite awhile but now wondering why...I have had to watch last 2 shows on other sites.  This issue has been going on for several months & when I switch to another site it doesn't happen.  Viki doesn't seem to be responding too quickly according to this thread & my experience.  I never received an email to response to previously submitted requests for help.

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  • I've been having this corrupt streaming issue, also.  Particularly on a drama called SWITCH.  But there are others like My Little Old Boy, and a few others.

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  • I've been having this issue consistently on Chrome with You're the Best.  Every few minutes I get the message and no matter what I do nothing seems to help it go away.  

    I would appreciate if this is fixed sooner rather than later since we pay for this, and while you're at it is there any update regarding downloading episodes for offline use?  I feel like it has been asked about quite a few times at this point and it only seems fair for people who travel or prefer viewing episodes this way.

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  • aflowerbookmark, it doesn't seem like Viki cares, this bug has been there for about 2 months and they say they are "looking into it" and do nothing. It is a streaming buffer issue that anyone with some knowledge on how it words would fix in a day, but ... they don't care. I think they entered "that stage" where they are aware they will be eaten by competition and thus won't spend a dime on anything and will keep their ridiculous prices up in the clouds. I am finishing the very few shows that are only on viki and won't be back, you can tentatively watch it without this issue by reducing the video quality (on your profile settings, step the quality down from HD), but that is ridiculous, one of the reasons we pay is to have HD, and the only "solution" (which is not a solution, is a stopgap) is to not use it. What is next? enable ads? 

    Viki, you deserve to go down.

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  • The same issue, all dramas that I'm trying t watch, less than 5 minutes, in any browser, with high or low quality... Have a month or more this issue, we're paying, please, fix it!!

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  • i'm having the same problem and is getting annoying i need a solution right now because it's been a long time since it started at least give a discount 

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  • Yeah, it's really annoying to have to keep refreshing when watching a video.

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  • Hi. Just wanted to add that I have been running into this problem again, as well, this time with multiple English subbed episodes of Angel's Last Mission: Love (once or twice in ep 13, a couple of times in eps 14-16, and numerous times in ep 17 to the point that I can't enjoy the video).

    The new player display takes up the whole screen now, so there's no longer a visible episode comment section or button/link to report a specific video as having playback issues, so I thought this would be the best place to note that the issue is apparently ongoing.

    Thank you.

     

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  • Seeing all of these comments makes me glad I didn't subscribe. I would be so angry having paid money only to continue having these problems. I have tried on two different browsers, cleared my cache, tried it on the roku, none of it works. The switching to low quality seems ridiculous because the quality isn't that great to start with, so making it even worse means I may as well just go read recaps at Dramabeans. What a frustrating issue that has been going on for far too long!

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  • am still having the same a problem from September 2019 and the support spout the same stuff from 2019 or blaming other services, I don't care about other services I am subscribed to you not them.

     

    Just the idea that the issue is not fixed from September 2019 is mind blowing.

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