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[Closed] Device compatibility on Vivo X27

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ryan_m_abdullah_348
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My Vivo X27 came out in April of 2019, so it's Android system is up to date, however the app is not compatible with this phone. How can I watch Viki? Where can I find a list of compatible devices?

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    Joshua

    Hi there!

    Thanks for getting in touch with us.

    Due to app compatibility issues, we are unfortunately unable to support issues on older devices that don’t have the current device requirements needed for the app (Android 4.1 or higher and/or iOS 6.0).

    There are also 2 other possible reasons why you might not be able to install the app on your device:

    1. Your device is currently not certified by Google. For more information on whether your device is certified, please visit: https://www.android.com/certified/partners/

    2. Your device is rooted and/or does not support DRM playback. You can check if your device supports DRM playback by downloading this app. Please screenshot the results and send them to us when replying to us.

    If your device meets these requirements and you’re still experiencing issues, please let us know, and we’d be glad to look into it for you.

    Best,
    Joshua

     

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