Answered

[Solved] Get kicked from certain shows on Roku

First off I am a vikiplus member. When I go to watch certain shows that I have previously watched I get kicked. This is very disappointing bc I would like to finish my show. It seems to be newer shows that I get kicked from. Ion 7-3 I was able to watch justice now on 7-4 I am not. When I get to show it’s like it starts to take me there the goes back to (Roku) home page.

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  • Official comment

    Hi everyone! 

    We're glad to let you know that this issue is now resolved. Please log out and back in before trying again. 

    Thanks for your patience with us.

    Cheers,
    Joshua

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  • The same problem is happening to me.  It seems to crash whenever I try watch the next episode of a "followed" show that I have recently watched. I'm able to watch other shows I'm following, only if I haven't watched it in a while or never have watched it.

    I've tried deleting the app and reinstalling onto my Roku with no luck. I've also tried unplugging and plugging my Roku back in and still, no luck.

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  • I have the same issue on both Roku and my computer. It appears to be all on air shows. I can't bring up all episodes either.

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  • Hi guys!

    We're currently aware of the issues involving On-Air titles on Roku. We are sorry for the inconveniences caused! Please stay tuned for a fix.

    Cheers,
    Joshua

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  • Since my issue about an empty episodes section was closed I'm posting my comment here:

    I'm not using Roku, just the Viki website on my pc, and I get an empty page when I click on the episode section of tv series. So I'm not able to start the first episode, because the only way to watch every series on Viki is to click on the last episode in the header. Hope you guys can fix this as well. Thanks in advance.

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  • Hi appleeye

    We've opened a new ticket with you and we'll be responding to you via email shortly.

    Cheers,
    Joshua

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