Answered

[Closed] canceled subscription

I just started subscribing Viki annual standard pass and you guys charged me $99. 
After few minutes I canceled this subscription on my account page to get the full refund. 
Am I able to get the full refund? 
If so when can I expect to get the refund?

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  • Official comment

    Hi there kfb1018_102 and elliechodesign_72,

    We've gone ahead to create a new ticket with you via email and we'll be responding to you there shortly.

    Cheers,
    Joshua

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  • Hello there!

    The reason you were billed is that Viki users can only have one free 7-day trial of Viki Pass benefits per account. Hence, when you upgraded your plan during your trial, you were billed immediately.

    You can find more information on the Viki Pass free trial here: http://bit.ly/2GPyUaq

    In this case, you are not eligible for a refund. You will continue to see your benefits until the end of your billing cycle.

    Please let me know if you have any other questions.

    Thank you,
    Joshua

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  • This is ridiculous why can’t I get the full refund if I canceled it like in one minute? I don’t care about trial or annual pass. I hate using your product and I never want to use it again so I want to get refund right now. I hate it so much so this is why I canceled it on the same day.
    I’m so confused about why I can’t get my full refund because I canceled it on the same day as I made the purchase.

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  • I just upgraded to Viki pass. I understood I would be able to watch shows immediately bu, it shows y upgrade will not be in effect until October 2nd, 2019. Why do I have to wait until then?

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