Answered

Commercial frozen

I have tried to watch multiple show with commercials and EVERYTIME it gets to this American eagle commercial, it just freezes. Even if I try to go back or reboot, this same commercial comes on and just freezes. Very frustrating, to say the least!!!!!

1

Comments

6 comments
  • Official comment

    Hi everyone! 

    We're aware of this issue and are working on a fix. In the meantime, please refresh your page whenever the ad freezes.

    Cheers,
    Joshua

    Comment actions Permalink
  • I'm having the same issue for a week now and it's starting to get on my nerves. Even after the entire add is played out, American Eagle commercial won't start the video. 

    0
    Comment actions Permalink
  • Yes, I have the same issue for about a week too.  The American Eagle ad has to go. It freezes and I can't get back to the episode. I have to skip about 1/2 the episode and start the next one, which is a pain.  Please someone fix the ad problem!!!

    0
    Comment actions Permalink
  • Hi everyone!

    We're so sorry to read this!

    As we will be needing further information from you, we've created a ticket you and we'll be following up with you there. We'll be in touch shortly.

    Cheers,
    Joshua 

    0
    Comment actions Permalink
  • So, was it fixed or not because this exact same bug is affecting me and I'd like to continue watching my drama but I can't. Basically here's what's happening. You're watching the video, a blank ad pops up and then American Eagle is just there. It doesn't go away and it doesn't even have an arrow to get rid of it. If you refresh the page then you get the same exact ad. This is really bad.

    Edit: I try to skip past to continue and I can't because of this ad

    2
    Comment actions Permalink
  • Same here, I was thinking, dang, how much did America Eagle pay to have their ad run for 10 plus minute.. than after seen all these comments, I realize it's not just me who is experiencing this.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post