[Closed] mother of mine

isonfredeswinda_262

September 02, 2019 00:45

i couldn't watch the video properly on my device because it say's no longer supported the web im using...

what now? this is the only device i can use to watch viki.... is there any suggestion or help... thanks!

1 comment

Joshua G
September 02, 2019 08:57
Hello there!

Thank you for writing in to Viki Community Support.

I'm sorry you're experiencing issues with the HTML5 video player.

To make sure this is not a browser issue can you please try the following?
1. Restart your home internet network. For more details - Helpful steps to troubleshoot video issues
2. Log out from your account
3. Clean the cache and cookies on your browser. - How do I clear the cache and cookies on my web browser?
4. Close the browser and restart it again.
5. Log back into your Viki account
6. Try again from another browser
Are you still experiencing these issues with the video player? If so, please let us know!

Best,
Joshua

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