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[Closed] 2 subscriptions

I currently have 2 subscriptions to viki tv. In our household by mistake. The correct one was started in dec. 2018, & is entered under my husbands email acct.
-email hidden- in may of 2019 he updated to viki pass.
Our 2nd subscription is under my email,
-email hidden- started aug. 2019 and is
AN ERROR on my part.
Please cancel sbart subscription & cont to charge for gbart subscription which includes viki pass, but as of aug 13,2019 is not functioning correctly. It is locking out episodes & is back to ads.l know this is confusing, but hopefully i stated clearly what the problem is & it can be corrected on your end.
Sorry for all the confusion. Hopefully it can be corrected on your end.
Thank you so much for your assistance.
Susan & George Bart

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  • Hello,

    Thanks for writing in to us.

    We've created a new email ticket on Viki Support regarding your issues here. Please help to respond there and we'll assist to troubleshoot for you.

    Best,
    Michelle

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