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    Michelle

    Hi there,

    Thanks for writing in to us.

    Could you let us know the show titles with the double subtitles? It seems like you are seeing the 'Hard Subs' on those shows instead.


    Several Mandarin shows have hard subs, which means that the Mandarin subtitles are embedded on the video itself and cannot be removed. 

    For such videos, we automatically add a black background behind translated subtitles to make it easier to watch. You can see them in titles such as Listening Snow Tower whereby they appear on top of the hard subs.

    You can also manually alter the background and subtitle colors to make them more legible. For more information on how to do so on web, please refer to this FAQ.

    Hope this helps!

    Cheers,
    Michelle

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