[Closed] Viki Standard Pass not working

• 

  Michelle

  August 20, 2019 04:03

  Hello,

  Thank you for writing in to us.

  I looked up your email address in our system, and see that you're getting Viki Pass benefits whenever you login on your account.

  If you still can't see subscription benefits, I can recommend you to take the following steps:

  1. Log out from your account
  2. Log back in to your account with this username hanna_lee_10

  If that doesn't fix the problem please let us know more details and we'll be glad to help. Be sure to also send us full-monitor screenshots of any of the issues you see so we can escalate any problems to our engineers.

  Best,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  aryasingh2990_747

  February 04, 2021 07:08

  I recently purchased a Viki standard pass last week and I can’t watch any standard pass shows . Plz help me with it

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• 

  Michelle

  February 08, 2021 10:45

  Hi aryasingh2990_747
  
  We're sorry for the delayed response!
  
  Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.
  
  Hope this helps!
  
  Cheers,
  Michelle

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