Answered

[Closed] Viki Standard Pass not working

I have the viki standard pass but still unable to see any standard shows. it is telling me i need viki standard or plus pass. please advise. 

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3 comments
  • Hello,

    Thank you for writing in to us.

    I looked up your email address in our system, and see that you're getting Viki Pass benefits whenever you login on your account.

    If you still can't see subscription benefits, I can recommend you to take the following steps:

    1. Log out from your account
    2. Log back in to your account with this username hanna_lee_10

    If that doesn't fix the problem please let us know more details and we'll be glad to help. Be sure to also send us full-monitor screenshots of any of the issues you see so we can escalate any problems to our engineers.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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  • I recently purchased a Viki standard pass last week and I can’t watch any standard pass shows . Plz help me with it

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  • Hi aryasingh2990_747

    We're sorry for the delayed response!

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    Hope this helps!

    Cheers,
    Michelle

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