Subtitles disappearing

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    chouhaopan_850

    If you guys have any solutions, then please tell me in the comments.🥺❤️

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    lutra

    I tried the 1st episode and didn't have any trouble with the subtitles. Can you give an example which episode and at what time?

    What device do you use? Browser? ...

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    chouhaopan_850

    Episode 1 was fine until I got to episode 24, the subtitles started to disappear. I watch on my iPhone 6+.

    Help.

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    lutra

    It's easy to solve the mystery, the subtitles are not ready yet.

    https://support.viki.com/hc/en-us/articles/360000841967-Get-notified-when-subtitles-are-available-on-the-Viki-mobile-app-

    The volunteers are still working on it.

    https://support.viki.com/hc/en-us/articles/115015389988-Subtitle-Creation-on-Viki

    What can you do? Patience and diversion, I think you will need them both.

    Till then.

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    chouhaopan_850

    Thanks for the advice💕

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    chouhaopan_850

    Why isn’t there still no subtitles?

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    chouhaopan_850

    I don’t know how to get in touch with the community supporters.

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    Michelle

    Hey there!

    I'm sorry that the 'Negotiator' videos you want to watch hasn't been subtitled yet, however it is as lutra said, the Community has not finished with the subtitling yet. But don't worry, they're aware that users are waiting and they'll get to it very soon! We greatly appreciate your patience and understanding meanwhile.

    You can check a video if it has been completely subtitled by referring to the subtitle completion percentage at the bottom of the video thumbnail. Follow the channel to get mobile notifications from the Viki mobile app when subtitles are completed. For more details on how to do this, please refer to this FAQ.

    Best,
    Michelle

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    chouhaopan_850

    Only some episodes worked. Please notify me here when the other episodes onwards are En%100.

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